Terms & conditions

1. About these terms

These Terms & Conditions govern subscription-based digital solutions provided by Forcefield Design Pte. Ltd. (UEN 202518329D), referred to as “Forcefield Design”, “we”, “us” or “our”.

By subscribing to our services, you agree to these Terms, together with the scope, pricing and conditions of your selected solution.

Where a separately signed service agreement contains conflicting provisions, the signed agreement takes precedence.

2. Subscription and services

Your subscription includes the services and features specified in your selected solution.

Pricing, functionality, support and other inclusions may vary depending on the solution.

Any requirements outside the agreed scope may be quoted separately and will require your approval before additional work begins.

3. Getting started and development

After selecting your solution, you will be required to provide the necessary business information and complete your first subscription payment.

We will develop and configure your website according to the agreed scope.

You will have the opportunity to review and test your website before approving it for launch. Feedback and revisions are subject to the agreed scope.

Development and launch timelines depend on project requirements, timely submission of information and customer feedback.

4. Subscription term and renewal

Your subscription requires a minimum commitment of twelve (12) months, starting from your first successful subscription payment.

After the minimum term, your subscription continues on a month-to-month basis unless otherwise agreed in writing.

You may cancel after the minimum term by providing at least thirty (30) calendar days’ written notice.

5. Early cancellation

You may cancel within the first thirty (30) calendar days from your first successful subscription payment without an early termination fee.

After this period, cancellation before completing the minimum twelve-month term incurs an early termination fee equal to fifty percent (50%) of the remaining subscription fees for that term.

The early termination fee is calculated as:

Early Termination Fee = 50% × Remaining Subscription Fees

Any outstanding payments for services already billed remain payable.

Cancellation requests must be submitted in writing and acknowledged by Forcefield Design.

6. Payments and late payment

Subscription payments are due on the agreed billing date.

A grace period of fourteen (14) calendar days is provided for overdue payments.

If payment remains outstanding after this period, we may suspend your website and associated services until all overdue amounts have been settled.

Suspension does not automatically terminate your subscription or release you from outstanding payment obligations.

Services will be restored after payment is confirmed, subject to reasonable technical processing time.

7. Suspended website retention

Websites suspended for non-payment will be retained for up to ninety (90) calendar days from the suspension date.

If payment remains outstanding after this period, we may terminate the affected services and permanently remove the hosted website and associated operational data, subject to applicable legal and data retention obligations.

Accounts with unresolved outstanding payments may be restricted from future subscriptions or services.

We recommend that customers settle outstanding payments promptly and request any available export of customer-owned data before the retention period expires.

8. Website ownership and intellectual property

Unless otherwise agreed in writing, Forcefield Design retains ownership of its website designs, templates, software, proprietary code and source files used to deliver the subscribed solution.

Your subscription grants you the right to use the provided website during the active subscription period, subject to these Terms.

You retain ownership of your own business names, logos, text, images and other materials supplied to us, subject to applicable third-party rights.

Website source files are not transferred upon cancellation or termination unless separately agreed in writing.

9. Domains and third-party services

Domain registration, hosting and third-party services are provided according to your selected solution’s inclusions.

Ownership, registration rights, renewal obligations and transfer arrangements for domains depend on the applicable registration details and agreed service scope.

Third-party platforms and integrations may be subject to their own terms, availability and charges.

10. Support and additional requests

Technical support, maintenance, content management and feature development are provided according to the scope of your subscribed solution.

Requests outside the included scope may require separate quotations, approval or development arrangements.

We will communicate any additional charges before proceeding with separately billable work.

11. Cancellation and service termination

When your subscription ends, your website will be taken offline, and hosting, maintenance and related subscription services will cease.

Forcefield Design retains its proprietary website materials and source files.

Customer-owned content and personal data will be handled according to applicable law, the agreed service arrangements and our Privacy Policy.

Any outstanding subscription charges and applicable early termination fees remain payable.

12. Personal data

We collect, use, disclose and protect personal data according to our Privacy Policy and applicable Singapore data protection laws.

13. Changes to these terms

We may update these Terms to reflect changes in our services, operations or legal requirements.

Material changes affecting an active subscription will be communicated appropriately and will not retrospectively alter agreed commercial commitments without a valid contractual or legal basis.

14. Governing law

These Terms are governed by the laws of Singapore.

15. Contact us

For questions about these Terms, please contact Forcefield Design through the contact details published on our website, or email [email protected].